REFUND, RETURNS, REPLACEMENT & CANCELLATION POLICY

HATIYACART – Everything You Need. In One Cart.

Website: https://hatiyacart.com
Customer Support Email: info@hatiyacart.com
Customer Support Number: +91 00000 00000 (Temporary – to be updated)
Policy Effective Date: 11 November 2026
Last Updated: 11 November 2026

1. INTRODUCTION

Welcome to HATIYACART!

At HATIYACART, customer satisfaction and trust are important to us. We aim to provide a convenient, reliable and enjoyable online shopping experience by offering a wide range of products across categories such as Baby Care, Beauty & Cosmetics, Personal Care, Skincare, Health & Wellness, Toys & Games, Home Appliances, Home & Living and more.

We understand that sometimes a product may not meet your expectations or an issue may arise during delivery. Therefore, we have established this Refund, Returns, Replacement & Cancellation Policy to explain how customers can request assistance.

Please read this policy carefully before placing an order on our website.

By placing an order on HATIYACART, you acknowledge that you have read this policy, subject always to your rights under applicable consumer protection laws.

2. RETURN POLICY

Customers may request a return within 7 days from the date of delivery, where the product is eligible for return and meets the conditions described in this policy and on the relevant product page.

To be eligible for a return:

The product must be unused, unworn and in its original condition.
The product should be returned in its original packaging, wherever applicable.
All original tags, labels, accessories, manuals, components and complimentary items must be included.
The product must not have been damaged due to misuse, mishandling or unauthorized modification by the customer.
A valid order number or proof of purchase must be provided.
The return request must be submitted within the applicable return period.

All returned products may undergo a quality inspection before a return, replacement or refund is approved.

Important: Return eligibility may vary depending on the product category. Please check the return information displayed on the individual product page before placing an order.

3. PRODUCTS ELIGIBLE FOR RETURN

Depending on the product’s condition and the return information displayed at the time of purchase, eligible items may include:

Selected clothing and fashion accessories.
Selected home and kitchen products.
Eligible home appliances.
Selected toys and games.
Eligible electronics and accessories.
Other products specifically marked as returnable on their product pages.

Products must satisfy the applicable return conditions.

4. NON-RETURNABLE PRODUCTS

For hygiene, personal safety, quality and product-protection reasons, certain products may not be eligible for change-of-mind returns once opened, used, unsealed or activated.

These may include:

Baby Care Products

Opened baby feeding products.
Used baby hygiene products.
Opened personal-use baby care items.
Products that cannot safely be resold after opening.

Beauty & Cosmetics

Opened or used makeup products.
Opened skincare products.
Creams, lotions and beauty products with broken hygiene seals.
Personal-use beauty products that cannot be resold hygienically.

Personal Care

Opened face washes and body washes.
Opened shampoos and conditioners.
Personal hygiene products.
Products with broken seals or packaging where hygiene may be affected.

Health & Wellness

Products with safety seals that have been opened.
Products with specific storage or hygiene requirements.
Other products identified as non-returnable on their product pages, subject to applicable law.

Other Products

Digital products and downloadable items, where applicable.
Products specifically marked as non-returnable before purchase.
Customized or personalized products, except where defective, incorrect or otherwise legally eligible for a remedy.

Important Consumer Protection Notice: These restrictions do not prevent customers from seeking an appropriate remedy for products that are defective, damaged, incorrect, counterfeit, misrepresented or otherwise covered by applicable consumer protection laws.

5. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

We take care to ensure that orders are processed and delivered correctly. However, if you receive a product that is damaged, defective, incomplete or different from what you ordered, please contact us as soon as possible.

We recommend reporting such issues within 48 hours of delivery to help us investigate and resolve them quickly.

Please provide:

Your order number.
A description of the issue.
Clear photographs of the product.
Photographs of the outer packaging and shipping label, if relevant.
An unboxing video, if available.

After reviewing your complaint, we may offer an appropriate resolution, which can include:

Replacement of the affected product.
Exchange, where available.
Refund of the eligible amount.
Another suitable remedy in accordance with applicable law.

Please retain the product, packaging and accessories until your request has been resolved.

Failure to report within 48 hours will not automatically remove any rights or remedies available to you under applicable law.

6. HOW TO REQUEST A RETURN OR REPLACEMENT

Customers can follow these steps to submit a request:

Step 1 – Contact Us

Send an email to info@hatiyacart.com with the subject line:

“Return / Replacement Request – Order #[Your Order Number]”

Step 2 – Provide Order Details

Include:

Full name.
Order number.
Registered email address.
Contact number.
Product name.
Reason for the return or replacement.

Step 3 – Attach Supporting Evidence

If the product is damaged, defective or incorrect, attach clear photographs or videos showing the issue.

Step 4 – Request Review

Our support team will review the request and contact you with the next steps.

Step 5 – Return Instructions

If your request is approved, we will provide the applicable return instructions and shipping details.

Please do not send a product to an address without receiving return authorization or instructions from our team.

7. REFUND POLICY

We aim to process eligible refunds in a transparent and timely manner.

A refund may be issued in situations such as:

An eligible returned product has been received and approved.
A product is confirmed to be defective or damaged.
An incorrect product has been delivered and a refund is the appropriate resolution.
An order is successfully cancelled before dispatch.
An order cannot be fulfilled by HATIYACART.
A refund is otherwise required under applicable law.

Refund approval depends on the circumstances of the order, the product condition and applicable consumer protection requirements.

8. REFUND PROCESSING TIME

Once an eligible refund has been approved, we generally aim to initiate the refund within 5–7 business days.

The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, UPI provider or payment gateway.

Indicative processing details:

Credit Card: Refund to the original card, subject to bank processing.
Debit Card: Refund to the original card or associated account.
UPI: Refund through the original payment method, where supported.
Net Banking: Refund to the original payment source, where supported.
Cash on Delivery: Refund through a verified bank account or another suitable payment method agreed with the customer.

Customers may be asked to provide additional details to process a Cash on Delivery refund securely.

HATIYACART will not request your UPI PIN, ATM PIN, CVV or banking password to issue a refund.

9. CASH ON DELIVERY REFUNDS

For orders paid through Cash on Delivery, refunds cannot generally be issued to the original payment source because no online payment was made.

For an approved refund, customers may be asked to provide:

Account holder’s name.
Bank account number.
IFSC code.
Other information reasonably required to verify the refund.

Alternatively, another mutually agreed refund method may be offered where available.

Please ensure that the information provided is accurate.

10. RETURN SHIPPING CHARGES

Return shipping charges depend on the reason for the return.

A. Damaged, Defective or Incorrect Product

If the return is due to a verified damaged, defective, incorrect or incomplete product, HATIYACART will arrange or bear reasonable return shipping costs.

B. Change of Mind

For eligible change-of-mind returns, return shipping charges may be payable by the customer where this has been disclosed before purchase or at the time of return approval.

C. Other Situations

Any applicable shipping or handling charges will be communicated transparently before the return is arranged.

We do not intend to impose undisclosed return charges on customers.

11. ORDER CANCELLATION POLICY

Customers may request cancellation before an order has been dispatched.

Before Dispatch

If the order has not been dispatched, customers can contact our support team to request cancellation.

If approved, any amount already paid will be refunded through the applicable refund process.

After Dispatch

Once an order has been dispatched or handed over to the delivery partner, cancellation may not be possible.

Customers should contact our support team for assistance with the available options.

Order Already Delivered

Once an order has been delivered, customers must follow the applicable return policy to request a return or refund.

Cancellation requests will be handled in accordance with applicable consumer protection laws.

12. EXCHANGE AND REPLACEMENT POLICY

HATIYACART may offer an exchange or replacement for eligible products, subject to product availability and applicable conditions.

An exchange or replacement may be considered when:

The customer receives a defective product.
The customer receives a damaged product.
The wrong product is delivered.
A product is missing an essential component.
Another eligible issue is confirmed.

If the same product is unavailable, we may discuss an alternative resolution, such as a refund or another suitable option.

Any replacement will be subject to verification and applicable product conditions.

13. PRODUCTS FULFILLED BY THIRD-PARTY SELLERS OR SUPPLIERS

Some products listed on HATIYACART may be fulfilled or shipped directly by third-party suppliers, sellers or logistics partners.

In such cases, the delivery, packaging and dispatch process may be handled by the relevant fulfillment partner.

However, customers can contact HATIYACART at info@hatiyacart.com for assistance with eligible order-related complaints, returns, replacements and refunds.

Any product-specific return conditions will be communicated on the relevant product page or before purchase.

14. MISSING ITEMS OR PARTIAL ORDERS

If an order contains missing products, accessories or components, please contact us as soon as possible.

Include your order number and a description of the missing item.

Our team will investigate the matter and, where appropriate, arrange delivery of the missing item, replacement or refund.

15. DELIVERY ISSUES AND FAILED DELIVERIES

If an order is delayed, returned to the seller or marked as undelivered, please contact our support team.

We will review the tracking details and coordinate with the relevant delivery partner.

If an order cannot be delivered and is returned to us, an appropriate refund or alternative resolution will be provided in accordance with the circumstances and applicable law.

16. REFUND REQUESTS THAT REQUIRE FURTHER REVIEW

Some refund or return requests may require additional verification, including:

Products with missing components.
Products showing signs of use or damage.
Requests involving incorrect product information.
Delivery disputes.
Orders with incomplete delivery records.
Suspected payment or transaction errors.

We may request reasonable additional information to investigate the matter.

Any decision will be made in accordance with this policy and applicable law.

17. CUSTOMER SUPPORT AND GRIEVANCE REDRESSAL

We value customer feedback and aim to resolve customer complaints fairly and efficiently.

For assistance relating to orders, returns, refunds, replacements or cancellations, please contact:

HATIYACART Customer Support

Website: https://hatiyacart.com
Email: info@hatiyacart.com
Phone: +91 00000 00000 (Temporary – to be updated)

Grievance Officer: [Name to be updated]
Grievance Email: info@hatiyacart.com

We aim to acknowledge consumer complaints within 48 hours and resolve them within the applicable period prescribed under Indian law.

18. POLICY MODIFICATIONS

HATIYACART reserves the right to revise, update or modify this policy when necessary.

Any updated version will be published on this page with a revised “Last Updated” date.

Customers are encouraged to review this page periodically.

Any changes will be subject to applicable laws and will not take away rights already available to customers under those laws.

19. APPLICABLE LAW AND CONSUMER RIGHTS

This policy is governed by the applicable laws of India, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as amended from time to time.

Nothing in this policy is intended to exclude, restrict or override any mandatory rights or remedies available to consumers under applicable Indian law.

In the event of any inconsistency between this policy and applicable law, the applicable law will prevail.

20. CONTACT HATIYACART

Have a question about a return, refund, replacement or cancellation?

Our customer support team is here to help.

Email: info@hatiyacart.com
Website: https://hatiyacart.com
Phone: +91 00000 00000 (Temporary – to be updated)

Thank you for choosing HATIYACART.

We appreciate your trust and look forward to serving you.

HATIYACART
Everything You Need. In One Cart.

Refund and Returns Policy