PRIVACY POLICY

HATIYACART – Everything You Need. In One Cart.

Website: https://hatiyacart.com
Contact Email: info@hatiyacart.com
Contact Number: +91 00000 00000 (Temporary – to be updated)
Effective Date: 11 November 2026
Last Updated: 11 November 2026

1. INTRODUCTION

Welcome to HATIYACART!

At HATIYACART, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, process and protect your information when you visit our website, create an account, place an order, contact our customer support team or use any of our services.

HATIYACART is an online shopping platform offering products across various categories, including:

Baby Care & Baby Essentials
Beauty & Cosmetics
Skincare & Personal Care
Face Wash, Body Wash & Creams
Health & Wellness
Toys & Games
Home Appliances
Home & Kitchen
Electronics & Accessories
Fashion & Lifestyle
Other everyday products and essentials

By accessing or using our website, you acknowledge that you have read this Privacy Policy.

We aim to handle your personal information responsibly, transparently and in accordance with applicable Indian laws.

2. INFORMATION WE COLLECT

When you use HATIYACART, we may collect certain information necessary to provide our shopping services.

A. Personal Information

When you create an account, place an order or contact us, we may collect:

Full name
Email address
Mobile number
Billing address
Shipping address
City, state and PIN code
Account login information
Order and purchase history

B. Order Information

When you purchase products from our website, we may collect:

Order ID and transaction reference
Products purchased
Product quantity
Order date and time
Order value
Delivery details
Payment status
Refund, return and replacement information

C. Payment Information

Payments on HATIYACART may be processed through third-party payment gateways or payment service providers.

Depending on the payment method, these providers may process information such as:

Payment transaction ID
Payment status
Payment method
Relevant billing information

We do not intend to store customers’ complete card numbers, CVV numbers, UPI PINs or banking passwords on our website.

Payment information is handled by the relevant payment service provider according to its security and privacy practices.

D. Technical Information

When you visit our website, certain technical information may be collected automatically, including:

IP address
Browser type and version
Device information
Operating system
Website access time
Pages visited
Website interaction information
Referring website or source

This information helps us maintain website functionality, improve performance and protect our platform.

E. Customer Support Information

When you contact us through email, contact forms or other available communication channels, we may collect:

Your name
Email address
Mobile number
Order details
Complaint or enquiry details
Information and attachments you voluntarily provide

We use this information to respond to your requests and provide customer support.

3. HOW WE USE YOUR INFORMATION

We collect and process personal information for legitimate business purposes, including:

Order Processing

Confirming and processing customer orders.
Managing payments and transactions.
Preparing and dispatching products.
Coordinating delivery and tracking.
Providing order confirmations and updates.

Customer Account Management

Creating and maintaining customer accounts.
Allowing customers to view their orders.
Managing account preferences.
Supporting account-related requests.

Customer Service

Responding to customer enquiries.
Handling complaints and disputes.
Processing eligible returns and refunds.
Providing replacement and exchange assistance.

Website Improvement

Improving website performance and functionality.
Understanding customer shopping preferences.
Identifying technical issues.
Improving product categories and shopping experiences.

Security and Fraud Prevention

Detecting suspicious transactions.
Preventing unauthorized account access.
Protecting customers and our website.
Investigating fraudulent or unlawful activities.

Marketing and Communication

Sending promotional emails or offers where permitted.
Sharing product updates and announcements.
Informing customers about sales and special offers.

Customers may opt out of promotional communications at any time.

4. HOW WE SHARE YOUR INFORMATION

HATIYACART does not sell customers’ personal information to third parties for their independent commercial use.

However, we may share relevant information with trusted service providers when necessary to operate our website and fulfil customer orders.

These may include:

A. Delivery and Logistics Partners

We may share your name, contact number and delivery address with courier companies and logistics partners to deliver your orders.

B. Payment Service Providers

Payment-related information may be shared with payment gateways and financial service providers to process transactions, verify payments and manage refunds.

C. Third-Party Sellers and Suppliers

Some products may be fulfilled or shipped directly by third-party sellers or suppliers.

Where necessary, relevant customer and order information may be shared with them to process and deliver your purchases.

D. Website and Hosting Service Providers

We may use website hosting, maintenance, security, email and technical service providers to operate HATIYACART.

Such providers may process information as required to perform their services.

E. Legal and Regulatory Authorities

We may disclose relevant information when required by applicable law, legal proceedings, government authorities or lawful requests.

We aim to limit information sharing to what is reasonably necessary for the relevant purpose.

5. COOKIES AND TRACKING TECHNOLOGIES

HATIYACART may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies are small files stored on your device when you visit a website.

They may help us:

Remember shopping cart items.
Maintain login sessions.
Remember website preferences.
Improve website performance.
Understand website usage.
Support website security.

Depending on the tools enabled on our website, cookies may also be used for analytics and advertising purposes.

You can manage or disable cookies through your browser settings. However, disabling certain essential cookies may affect shopping cart, account login and checkout functionality.

Where required by applicable law, we will obtain consent before using non-essential cookies or similar tracking technologies.

6. DATA SECURITY

We take reasonable technical and organizational measures to protect customer information against unauthorized access, misuse, loss, alteration or disclosure.

Our security measures may include:

Website security protections.
Secure HTTPS connections.
Access restrictions for authorized personnel.
Security updates and monitoring.
Appropriate hosting and backup practices.
Secure handling of customer support requests.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers are also responsible for keeping their account passwords confidential and notifying us if they suspect unauthorized access to their accounts.

7. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, or as required under applicable laws.

For example:

Order information may be retained for order management and accounting purposes.
Transaction records may be retained for legal and financial compliance.
Customer support records may be retained to resolve complaints and disputes.
Account information may be retained while an account remains active.
Certain information may be retained where necessary to prevent fraud or comply with legal obligations.

When information is no longer required, we will take appropriate steps to delete or securely dispose of it, subject to applicable legal retention requirements.

8. YOUR PRIVACY RIGHTS

Subject to applicable law, customers may have rights relating to their personal information.

These may include:

Right to Access Information

You may request information about the personal data associated with your account and how it is being processed.

Right to Correction

You may request correction of inaccurate or incomplete personal information.

Right to Update Information

You may update certain account details through your HATIYACART account or by contacting our support team.

Right to Erasure

You may request deletion of personal information, subject to legal, regulatory, contractual and other permitted retention requirements.

Right to Withdraw Consent

Where processing is based on your consent, you may withdraw that consent using the available method or by contacting us.

Withdrawal of consent will not affect processing already carried out lawfully before withdrawal. It may also affect our ability to provide certain services.

Right to Raise a Complaint

You may contact our Grievance Officer regarding concerns about the handling of your personal information.

We will handle valid requests in accordance with applicable law.

9. MARKETING COMMUNICATIONS

HATIYACART may send customers promotional messages, newsletters, product recommendations, offers and announcements where permitted and where the necessary consent or other lawful basis exists.

Customers can stop receiving promotional emails by:

Clicking the unsubscribe link included in promotional emails, where available.
Contacting info@hatiyacart.com.
Using any other available opt-out method.

Please note that even after opting out of promotional messages, we may still send essential service communications such as order confirmations, payment updates, delivery notifications and important account-related information.

10. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, payment gateways, courier tracking pages or other external services.

These websites and services operate under their own privacy policies and terms.

HATIYACART does not control the privacy practices or security arrangements of external websites.

We encourage customers to review the privacy policies of third-party services before sharing personal information with them.

11. CHILDREN’S PRIVACY

HATIYACART offers products in categories such as Baby Care, Toys & Games and Children’s Essentials.

However, our website and online shopping services are intended to be used by adults.

We do not knowingly intend to collect personal information directly from children without the appropriate authorization or consent required by applicable law.

Parents or legal guardians who believe that a child has provided personal information to us may contact our support team.

We will review the request and take appropriate action in accordance with applicable law.

12. INTERNATIONAL DATA PROCESSING

Some of our website hosting, technology, payment or other service providers may operate from locations outside India.

Where personal information is processed or transferred outside India, such processing will be handled in accordance with applicable Indian laws and any relevant restrictions or requirements imposed by the Government of India.

13. DATA BREACH AND SECURITY INCIDENTS

In the event of a personal data breach affecting information handled by HATIYACART, we will take appropriate steps to investigate, contain and address the incident.

Where required by applicable law, we will provide notifications to affected individuals and relevant authorities within the prescribed timelines.

We also encourage customers to report suspected unauthorized access or suspicious activity involving their HATIYACART accounts.

14. CHANGES TO THIS PRIVACY POLICY

HATIYACART may update or modify this Privacy Policy from time to time to reflect changes in our business practices, website features, technology or applicable laws.

Any revised version will be published on this page along with an updated “Last Updated” date.

We encourage customers to review this page periodically.

Where required by law, we will provide additional notice or obtain consent for material changes to how personal information is processed.

15. GRIEVANCE REDRESSAL

If you have questions, concerns or complaints regarding this Privacy Policy or the handling of your personal information, you can contact us using the details below.

We aim to acknowledge complaints within 48 hours and resolve them within the period prescribed by applicable law.

Grievance Officer: [Name to be updated]
Email: info@hatiyacart.com
Phone: +91 00000 00000 (Temporary – to be updated)
Business Address: [Registered Business Address to be added]

16. CONTACT US

If you have any questions regarding this Privacy Policy, your personal information or our privacy practices, please contact us.

HATIYACART

Website: https://hatiyacart.com
Email: info@hatiyacart.com
Phone: +91 00000 00000 (Temporary – to be updated)

Customer Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM (Proposed hours; update according to actual availability).

Thank you for trusting HATIYACART.

Your privacy matters to us, and we are committed to providing a safe, transparent and reliable shopping experience.

HATIYACART
Everything You Need. In One Cart.

Privacy Policy